Hey there! I'm sorry to hear that you're having trouble with the desktop app and your subscription. It's irritating when matters do not work as expected, particularly when you've got tried achieving out more than one times. From my experience in web development, it seems like there might be an issue with the app not recognizing your basic subscription credentials correctly.
To tackle this problem, I would suggest giving these steps a try:
- Start by logging out of the desktop app and making sure to close it completely.
- Clear your browser cache and cookies to ensure a fresh start.
- Restart your computer to refresh any background processes that might be causing conflicts.
- Open the desktop app again and log in using your basic subscription credentials.
- If the issue persists, you could consider uninstalling and reinstalling the app to ensure a clean installation.
Hopefully, these steps will help resolve the problem. If not, I suggest reaching out to the app's support team for further assistance. Good luck, and please let me know if there's anything else I can do to help. Feel free to try this out and see if it resolves the issue!